Quotes about Sales & Marketing

"Different customers buy different kinds of value."

Micheal Treacy and Fred Wiersema (-) from: The Discipline of Market Leaders.


"Customer service is either good or bad. There is no in-between."

Unknown [Help Us] (-)


"If you own the problem, you own the customer
If you lose the problem, you lose the customer
It's just that simple."

Unknown [Help Us] (-)


"If you provide only 99% satisfaction, a million transactions mean 10.000 unhappy customers."

Unknown [Help Us] (-)


"Companies have grown so productive that their markets can no longer absorb the de facto increases in capacity that continual productivity improvement creates."

Larry Schulman (-) The Boston Consulting Group.


"In the world none can compete with those who do not compete at all."

Laozi also Lao Tse, Lao Tu, Lao-Tzu, Lao-Tsu, Laotze, Lao Zi,Laocius, (and other variations) (-) was a mystic philosopher of ancient China, and is a central figure in Taoism (also spelled "Daoism").


"A major key to success of any business in today's competitive environment is to never lose sight of the fact that your number one goal is to please your customers."

Edgar A. Falk (-) from: 1001 Ideas to Create Retail Excitement


"Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business."

Unknown [Help Us] (-)


"Response time should be measured in minutes, not hours."

Unknown [Help Us] (-)


"If you are not sincere to your customers, holding the top most position, your subordinates and team member won't ever be."

Unknown [Help Us] (-)