Quotes about Sales & Marketing

"If your departments don't communicate effectively with each other, you can be certain they aren't communicating with your customers either."

Unknown [Help Us] (-)


"What the business thinks it produces is not of first importance. What customers think they are buying, what they consider value, determines what a business is."

Peter Ferdinand Drucker (November 19, 1909 – November 11, 2005) was a writer, management consultant, and self-described social ecologist. His books and scholarly and popular articles explored how humans are organized across the business, government and the nonprofit sectors of society.


"To excel in customer satisfaction a company must first commit itself to the philosophy by embedding it in its mission statement or corporate objectives. The importance of customer satisfaction should be communicated to all employees - From top to bottom - So that they, too, share a commitment to it."

Philip Bayard "Phil" Crosby (Wheeling, June 18, 1926 -Winter Park, August 18, 2001) was a businessman and author who contributed to management theory and quality management practices.


"The new game is based on the ability to helpe solve significant business problems for the customers. If you want to play competitive, advantage lies in helping your customers make money, save money, or add value to their organization. Understanding your customer's business strategy, market forces, and financial situation is the new core competency."

Larry Wilson (-) from: Stop Selling, Start Partnering.


"Product, sales and service are an inseparable trio. A succesful business makes a contribution, and that contribution lies in good service. Good business needs good products, but more (so), good service. With that, a business can develop to its maximum potential."

Konosuke Matsushita (November 27, 1894 – April 27, 1989) was a Japanese industrialist, the founder of Panasonic. For many Japanese, he is known as "the god of management".


"The ambition to succeed should be closely linked to the pursuit of excellence. Exceed your customers' expectations and they will come back to you over and over again. Give them what they want and then do a little more. Let them know you appreciate them. Make good on all your mistakes and don't make excuses. Apologize when you have to, but stand behind everything."

William Ellwood Heinecke (born 1949) is a businessman in Thailand. He is the CEO and Chairman of Minor Corporation, the CEO and Chairman of Minor International, and Chairman of Minor Food Group.


"It is well-known what a middleman is: he is a man who bamboozles one party and plunders the other."

Benjamin Disraeli (21 December 1804 – 19 April 1881) was a British Prime Minister, parliamentarian, Conservative statesman and literary figure. He served in government for three decades, twice as Prime Minister of the United Kingdom. He was the country's first and thus far only Prime Minister who was born Jewish.


"The prospect is persuaded moreby the depth of your conviction than he is by the height of your logic."

Hilary Hinton "Zig" Ziglar (born 6 November 1926) is an American author, salesperson, and motivational speaker.


"Questions are the answer."

Hilary Hinton "Zig" Ziglar (born 6 November 1926) is an American author, salesperson, and motivational speaker.


"Procrastination is the only thing I have time to do."

Hilary Hinton "Zig" Ziglar (born 6 November 1926) is an American author, salesperson, and motivational speaker.