Quotes about Quality

"I consider a bad bottle of Heineken to be a personal insult to me."

Alfred Henry (Freddy) Heineken (November 4, 1923, Amsterdam, Netherlands –January 3, 20) was a Dutch major stock holder and president of Heineken International, the brewing company bought in 1864 by his grandfather Gerard Adriaan Heineken in Amsterdam.


"Almost all quality improvement comes via simplification of design, manufacturing, layout, processes, and procedures."

Thomas J. "Tom" Peters (born November 7, 1942) is an American writer on business management practices.


"The best supply chains aren't just fast and cost-effective. They are also agile and adaptable, and they ensure that all their companies' interests stay aligned."

Hau L. Lee (-) is the Thoma Professor of Operations, Information and Technology at the Stanford Graduate School of Business. His areas of specialization include supply chain management, information technology, global logistics system design, inventory planning, and manufacturing strategy.


"Outsourcing is no panacea. It's often called the "make or break" decision. Well, let me tell you, it can quickly become the make or break decision."

Joe Neubacher (-) CEO of food-services firm ARA Services (1993)


"Even though quality cannot be defined, you know what quality is."

Robert Maynard Pirsig (born September 6, 1928) is an American writer and philosopher, and author of philosophical novels.


"Operational excellence remains a greater imperative than most companies and most executives acknowledge."

Gene Tyndall (-) former President of Supply Chain Executive Advisors (SCEA).


"Quality requires a culture change, not just a new diet."

Philip Bayard "Phil" Crosby (Wheeling, June 18, 1926 - Winter Park, August 18, 2001) was a businessman and author who contributed to management theory and quality management practices.


"Not having a common understanding of quality puts more pain into an organization than anything else I have ever known. "

Philip Bayard "Phil" Crosby (Wheeling, June 18, 1926 - Winter Park, August 18, 2001) was a businessman and author who contributed to management theory and quality management practices.


"If we deliver on time, but the product has defects, we have not delivered on time."

Philip Bayard "Phil" Crosby (Wheeling, June 18, 1926 - Winter Park, August 18, 2001) was a businessman and author who contributed to management theory and quality management practices.


"In a true zero-defects approach there are no unimportant items."

Philip Bayard "Phil" Crosby (Wheeling, June 18, 1926 - Winter Park, August 18, 2001) was a businessman and author who contributed to management theory and quality management practices.