Quotes about Quality

"A task well done is its own reward."

Ralph Waldo Emerson (May 25, 1803 – April 27, 1882) was an American philosopher, lecturer, essayist, and poet, best remembered for leading the Transcendentalist movement of the mid-19th century.


"The first absolute of Quality Management is: QUALITY HAS TO BE DEFINED AS CONFORMANCE TO REQUIREMENTS, NOT AS GOODNESS."

Philip Bayard "Phil" Crosby (Wheeling, June 18, 1926 - Winter Park, August 18, 2001) was a businessman and author who contributed to management theory and quality management practices.


"Quality - Those attributes of a product or service that the customer attaches value to. Depending on the customer's focus, 'Quality" may include surface finish, timeliness, size, cost, reliability, or other factors."

Joseph R Jablonski (-) Implementing Total Quality Management: Competing in the 1990s, Technical Management Consortium, 1990.


"Quality begins with the intent, which is fixed by management."

William Edwards Deming (October 14, 1900 – December 20, 1993) was an American statistician, professor, author, lecturer, and consultant. He is perhaps best known for his work in Japan. There, from 1950 onward he taught top management how to improve design (and thus service), product quality, testing and sales (the last through global markets)through various methods, including the application of statistical methods.


"Every body doing his best is not the answer. It is first necessary that people know what to do."

William Edwards Deming (October 14, 1900 – December 20, 1993) was an American statistician, professor, author, lecturer, and consultant. He is perhaps best known for his work in Japan. There, from 1950 onward he taught top management how to improve design (and thus service), product quality, testing and sales (the last through global markets)through various methods, including the application of statistical methods.


"Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer’s cost and price that the purchaser must pay."

William Edwards Deming (October 14, 1900 – December 20, 1993) was an American statistician, professor, author, lecturer, and consultant. He is perhaps best known for his work in Japan. There, from 1950 onward he taught top management how to improve design (and thus service), product quality, testing and sales (the last through global markets)through various methods, including the application of statistical methods.


"A defect will never occur until the unit has passed final inspection!"

Murphy's law (-) is an adage or epigram that is typically stated as: "Anything that can go wrong, will go wrong".


"If you can't describe what you are doing as a process, you don't know what you're doing."

William Edwards Deming (October 14, 1900 – December 20, 1993) was an American statistician, professor, author, lecturer, and consultant. He is perhaps best known for his work in Japan. There, from 1950 onward he taught top management how to improve design (and thus service), product quality, testing and sales (the last through global markets)through various methods, including the application of statistical methods.


"Quality is never an accident: it is always the result of high intention, sincere effort, intelligent direction, and skilfull execution. It represents the wise choice of many alternatives."

Willa Foster (-)


"In broad terms quality planning consist of developing the products and processes required to meet customer's needs."

Joseph M. Juran (-)