"Lend money to an enemy, and thou will gain him, to a friend and thou will lose him."
Benjamin Franklin
75 Top-Notch Quotes about Quality
"Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer’s cost and price that the purchaser must pay."
William Edwards Deming
(October 14, 1900 – December 20, 1993) was an American statistician, professor, author, lecturer, and consultant. He is perhaps best known for his work in Japan. There, from 1950 onward he taught top management how to improve design (and thus service), product quality, testing
and sales (the last through global markets)through various methods, including the application of statistical methods.
"A defect will never occur until the unit has passed final inspection!"
Murphy's law
(-) is an adage or epigram that is typically stated as: "Anything that can go wrong, will go wrong".
"If you can't describe what you are doing as a process, you don't know what you're doing."
William Edwards Deming
(October 14, 1900 – December 20, 1993) was an American statistician, professor, author, lecturer, and consultant. He is perhaps best known for his work in Japan. There, from 1950 onward he taught top management how to improve design (and thus service), product quality, testing
and sales (the last through global markets)through various methods, including the application of statistical methods.
"Quality is never an accident: it is always the result of high intention, sincere effort, intelligent direction, and skilfull execution. It represents the wise choice of many alternatives."
Willa Foster
(-)
"In broad terms quality planning consist of developing the products and processes required to meet customer's needs."
Joseph M. Juran
(-)
"Quality" as used in quality control and quality assurance has always meant goodness because people were permitted to make value judgements every day. "Goodness" was really what it was all about. However, when the thought of conformance and nonconformance begins to permeate the operation, "goodness" suddenly becomes inadequate."
Philip Bayard "Phil" Crosby
(Wheeling, June 18, 1926 - Winter Park, August 18, 2001) was a businessman and author who contributed to
management theory and quality management practices.
"I have made this letter longer than usual, only because I have not had the time to make it shorter."
Blaise Pascal
(June 19, 1623, – August 19, 1662) was a French mathematician, physicist, inventor, writer and Catholic philosopher.
"Measurement is the heart of any quality improvement process. If something cannot be measured, it cannot be improved."
Jim Harrington
(-)
"Quality means doing it right when no one is looking."
Henry Ford
(July 30, 1863 – April 7, 1947) was an American industrialist, founder of the Ford Motor Company and developer of the assembly line technique of mass production. His introduction of the Model T automobile revolutionized transportation and American industry. As owner of the Ford Motor Company, he became one of the richest and best-known people in the world. He is credited with "Fordism", that is, mass production of inexpensive goods coupled with high wages for workers.
"Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality."
Peter Ferdinand Drucker
(November 19, 1909 – November 11, 2005) was a writer, management consultant, and self-described social ecologist. His books and scholarly and popular articles explored how humans are organized
across the business, government and the nonprofit sectors of society.
