Quotes about Quality

"Quality" as used in quality control and quality assurance has always meant goodness because people were permitted to make value judgements every day. "Goodness" was really what it was all about. However, when the thought of conformance and nonconformance begins to permeate the operation, "goodness" suddenly becomes inadequate."

Philip Bayard "Phil" Crosby (Wheeling, June 18, 1926 - Winter Park, August 18, 2001) was a businessman and author who contributed to management theory and quality management practices.


"I have made this letter longer than usual, only because I have not had the time to make it shorter."

Blaise Pascal (June 19, 1623, – August 19, 1662) was a French mathematician, physicist, inventor, writer and Catholic philosopher.


"It is a gift rather than a quality-a gift of being able to distinguish between that which is ordinary and something that other people will recognize as oustanding, as exeptional."

Unknown [Help Us] (-) -


"Measurement is the heart of any quality improvement process. If something cannot be measured, it cannot be improved."

Jim Harrington (-)


"If you cann't measure it. You cann't control it."

Margaret Cushing "Meg" Whitman (born August 4, 1956) is an American businesswoman.


"Quality means doing it right when no one is looking."

Henry Ford (July 30, 1863 – April 7, 1947) was an American industrialist, founder of the Ford Motor Company and developer of the assembly line technique of mass production. His introduction of the Model T automobile revolutionized transportation and American industry. As owner of the Ford Motor Company, he became one of the richest and best-known people in the world. He is credited with "Fordism", that is, mass production of inexpensive goods coupled with high wages for workers.


"Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality."

Peter Ferdinand Drucker (November 19, 1909 – November 11, 2005) was a writer, management consultant, and self-described social ecologist. His books and scholarly and popular articles explored how humans are organized across the business, government and the nonprofit sectors of society.


"Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers."

Anthony "Tony" Robbins (born February 29, 1960) is an American self-help author and success coach.


"Quality has to be caused, not controlled."

Philip Bayard "Phil" Crosby (Wheeling, June 18, 1926 -Winter Park, August 18, 2001) was a businessman and author who contributed to management theory and quality management practices.


"Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric."

Philip Bayard "Phil" Crosby (Wheeling, June 18, 1926 -Winter Park, August 18, 2001) was a businessman and author who contributed to management theory and quality management practices.